Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: July 15, 2026

At Techxo Ltd (“Techxo”, “we”, “our”, or “us”), customer satisfaction is important to us. We strive to deliver high-quality digital solutions and professional services. Because our services are customized and involve significant planning, design, and development, this Refund & Cancellation Policy explains when refunds may or may not be available.

By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

1. Nature of Our Services

Techxo Ltd provides customized digital services, including but not limited to:

  • Website Design

  • Website Development

  • E-Commerce Development

  • Branding & Logo Design

  • Graphic Design

  • UI/UX Design

  • Website Maintenance

  • Business Consulting

  • Digital Strategy

  • Custom Software & Web Solutions

As these services are tailored specifically to each client, they generally cannot be resold or reused once work has commenced.

2. No Refund Policy

Unless otherwise required by applicable law, all payments made to Techxo Ltd are final and non-refundable.

Once any of the following has occurred, you acknowledge that you are no longer entitled to a refund:

  • Project planning has commenced.

  • Design or development work has begun.

  • Digital deliverables have been created or delivered.

  • Resources have been allocated to your project.

  • Third-party licenses, software, hosting, domains, APIs, or subscriptions have been purchased on your behalf.

3. Exceptional Circumstances

Although our standard policy is that payments are non-refundable, we may, at our sole discretion, consider a refund in exceptional circumstances, including:

  • Duplicate payments.

  • Accidental overpayments.

  • Billing or processing errors.

  • Payment made due to a technical issue.

  • Services that Techxo Ltd is unable to deliver.

  • Any other exceptional circumstance that we determine is appropriate.

Approval of a refund in one case does not create an obligation to approve refunds in future cases.

4. Cancellation by the Client

Clients may request cancellation of a project at any time.

However:

  • If work has not yet commenced, we may approve a cancellation and, where appropriate, issue a refund after deducting any administrative or payment processing costs.

  • If work has commenced, payments already made are generally non-refundable.

  • If substantial work has already been completed, no refund will be issued.

5. Project Abandonment

If we do not receive required information, content, approvals, or responses from the client for 60 consecutive days, the project may be considered abandoned.

In such cases:

  • The project may be closed.

  • Work may be archived or deleted.

  • Payments already made will not be refunded.

Restarting an abandoned project may require a new quotation or additional fees.

6. Third-Party Costs

Refunds do not apply to costs incurred for third-party products or services, including but not limited to:

  • Domain registrations

  • Web hosting

  • SSL certificates

  • Premium themes

  • Premium plugins

  • Software licenses

  • API subscriptions

  • Cloud services

  • Payment gateway fees

  • Any other third-party expenses purchased on your behalf

These charges are non-refundable once purchased.

7. Chargebacks & Payment Disputes

We are committed to resolving any concerns promptly and professionally.

If you are dissatisfied with our services, we kindly request that you contact our support team before initiating a payment dispute or chargeback with your bank or payment provider.

By purchasing our services, you agree to make every reasonable effort to resolve any issue directly with Techxo Ltd before filing a dispute.

Our support team is available to review your concerns and work toward a fair resolution.

Initiating a chargeback without first contacting us may:

  • Delay resolution of your issue.

  • Result in suspension or termination of ongoing services.

  • Require us to submit project records, communications, invoices, and supporting documentation to the payment provider during the dispute process.

Nothing in this policy limits any rights you may have under applicable law or your payment provider’s dispute procedures.

8. How to Request Assistance

If you believe you may qualify for a refund or wish to discuss your project, please contact us first.

Email: support@techxo.us

Phone / WhatsApp: +44 7956 533 827

Our team aims to respond to all refund-related enquiries as quickly as possible.

9. Refund Processing

Where a refund is approved:

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times depend on your payment provider or financial institution.

  • Transaction fees charged by third-party payment processors may be deducted where permitted by law and the applicable payment terms.

10. Changes to This Policy

Techxo Ltd reserves the right to modify this Refund & Cancellation Policy at any time.

Any updates will become effective immediately upon publication on our website.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Techxo Ltd

Website: https://www.techxo.us

Email: support@techxo.us

Phone / WhatsApp: +44 7956 533 827