Privacy Policy

Privacy Policy

Last Updated: September 4, 2026

TechXo LLC (“TechXo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website, software products, digital tools, customer-support channels, and communications.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how we protect it, and the choices available to you.

By accessing or using TechXo’s website, software products, or related services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

TechXo LLC is a technology company providing software products and digital tools designed to help businesses manage digital operations, workflows, customer information, automation, reporting, integrations, and related business processes.

Company:

TechXo LLC
1001 S Main St, Ste 500
Kalispell, MT 59901
United States

Email: support@techxo.us

Office Hours: Monday–Friday, 8:00 AM–5:00 PM MST, excluding holidays.

2. Information We Collect

Depending on how you interact with TechXo, we may collect the following categories of information.

2.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Name;

  • Email address;

  • Telephone or mobile phone number;

  • Company or organization name;

  • Account information;

  • Billing and transaction information;

  • Information submitted through contact or support forms;

  • Information provided when requesting technical assistance;

  • Communications between you and TechXo; and

  • Other information you voluntarily provide to us.

You should only provide information that you have the right to provide.

3. Account and Software Information

If you create or use a TechXo software account, we may collect information necessary to establish and operate your account.

Depending on the product you use, this may include:

  • Account credentials;

  • User profile information;

  • Business information;

  • Customer or contact information entered into the software;

  • Workflow information;

  • Configuration and preference information;

  • Usage information;

  • Software activity and feature usage;

  • Files or other information submitted to the software; and

  • Information necessary to provide product functionality and support.

The specific information collected depends on the TechXo product and features you use.

4. Telephone Numbers and SMS Information

If you voluntarily provide a telephone or mobile phone number to TechXo, we may use it to provide requested services, account communications, customer support, security notifications, appointment or service notifications, or SMS communications where you have provided the appropriate consent.

Where SMS consent is collected, we may maintain records of the applicable consent, including the telephone number, date and time of consent, method of consent, and related information necessary to demonstrate compliance with applicable messaging requirements.

TechXo does not sell or share consumer mobile telephone numbers, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing or lead-generation purposes.

SMS opt-in data and consent information will not be shared with third parties or affiliates for marketing or lead generation.

This restriction does not prevent TechXo from sharing information with service providers where reasonably necessary to provide requested communications or services, operate our systems, process communications, prevent fraud, comply with law, or otherwise perform legitimate business functions, provided those parties are not permitted to use the information for their own independent marketing or lead-generation purposes.

5. Information Collected Automatically

When you visit our website or use our software, certain technical information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate geographic information derived from IP address;

  • Referring website;

  • Pages or screens viewed;

  • Date and time of access;

  • Session information;

  • Software usage information;

  • Diagnostic information;

  • Security and fraud-prevention information; and

  • Other technical information necessary to operate and secure our website and products.

We use this information primarily to operate, maintain, secure, troubleshoot, and improve our website and software products.

6. Cookies and Similar Technologies

TechXo may use cookies, pixels, local storage, analytics technologies, and similar technologies.

These technologies may be used to:

  • Keep users signed in;

  • Remember preferences;

  • Maintain website functionality;

  • Understand website usage;

  • Analyze product performance;

  • Improve user experience;

  • Detect fraud or abuse;

  • Maintain security; and

  • Measure the effectiveness of our website.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

7. How We Use Information

We may use personal information to:

  • Provide and operate our website and software products;

  • Create and maintain customer accounts;

  • Process purchases and subscriptions;

  • Provide product functionality;

  • Deliver digital products;

  • Provide customer and technical support;

  • Respond to inquiries;

  • Process and manage transactions;

  • Communicate about purchases and accounts;

  • Send requested SMS or other communications;

  • Maintain security;

  • Detect and prevent fraud, abuse, and unauthorized activity;

  • Troubleshoot technical problems;

  • Monitor and improve system performance;

  • Develop and improve our products;

  • Maintain business records;

  • Comply with legal and regulatory obligations; and

  • Protect our rights, users, systems, and property.

We do not use personal information for purposes incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

8. SMS Communications

Where you have provided appropriate consent, TechXo may send SMS messages relating to the purposes described at the time of opt-in.

Depending on the applicable campaign, messages may include:

  • Customer-service communications;

  • Account notifications;

  • Transactional information;

  • Support communications;

  • Appointment or service-related information;

  • Product-related notifications; or

  • Promotional or marketing messages where separately permitted and appropriately consented to.

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message.

For help, reply HELP or contact TechXo using the contact information provided below.

If you opt out, you may receive a final confirmation message confirming your opt-out. After processing the opt-out request, TechXo will not send further messages to that number for the applicable messaging campaign except where permitted by law or where necessary to process your opt-out or other legally permitted communications.

Opting out of marketing or informational SMS does not necessarily prevent us from sending essential transactional or account-related communications through other appropriate channels where permitted.

9. SMS Consent Is Not a Condition of Purchase

Where applicable, consent to receive marketing or informational SMS messages is not a condition of purchasing TechXo products or services.

You may purchase eligible TechXo products without consenting to promotional SMS communications.

Where SMS consent is collected through a website form, the consent mechanism will be presented separately from any required terms acceptance where appropriate.

10. SMS Consent Records

Where required for compliance purposes, TechXo may retain records demonstrating how and when SMS consent was obtained.

These records may include:

  • Phone number;

  • Date and time of opt-in;

  • Consent method;

  • Relevant form or webpage;

  • Consent language presented at the time of opt-in;

  • Applicable campaign information; and

  • Opt-out or consent-revocation information.

These records may be retained for compliance, audit, fraud prevention, dispute resolution, and legal purposes.

11. How We Share Information

TechXo does not sell personal information.

We may share personal information only where reasonably necessary for legitimate business purposes, including the following circumstances.

Service Providers

We may use third-party service providers to help operate our business and provide our products.

These providers may assist with:

  • Hosting;

  • Cloud infrastructure;

  • Software infrastructure;

  • Payment processing;

  • Transaction management;

  • Customer support;

  • Email delivery;

  • SMS delivery;

  • Analytics;

  • Security;

  • Fraud prevention;

  • Database management;

  • Technical services; and

  • Other necessary business operations.

Service providers receive only the information reasonably necessary to perform their services and are not authorized to use customer information for their own independent marketing or lead-generation purposes where prohibited by this Privacy Policy or applicable agreement.

Payment Providers

Payments may be processed by third-party payment providers, including Paddle where applicable.

Where Paddle acts as Merchant of Record, Paddle may process information necessary to complete the transaction, calculate and collect applicable taxes, prevent fraud, provide transaction support, and manage refunds and payment-related matters.

Payment information may be handled directly by the applicable payment provider in accordance with its own privacy policy and security practices.

TechXo does not intentionally store complete payment card numbers on its own systems unless expressly stated otherwise.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws or legal processes;

  • Respond to lawful requests from governmental authorities;

  • Protect the rights, property, or safety of TechXo;

  • Protect users or third parties;

  • Investigate fraud or abuse;

  • Enforce our agreements; or

  • Prevent or investigate potentially unlawful activity.

Business Transfers

If TechXo is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

12. No Sale or Sharing of SMS Opt-In Data

TechXo does not sell, rent, or share consumer personal information for third-party marketing or lead-generation purposes.

In particular:

Mobile phone numbers collected for SMS communications will not be sold or shared with third parties or affiliates for their own marketing or lead-generation purposes.

SMS opt-in information, consent records, and messaging-related consent data will not be sold or shared with third parties or affiliates for their own marketing or lead-generation purposes.

Information may be disclosed to service providers that process information on TechXo’s behalf when necessary to provide the requested service, including telecommunications, messaging, hosting, security, payment, and technical infrastructure providers.

Those providers may process the information only for authorized business purposes and are not authorized to independently market to consumers using TechXo’s SMS consent information.

13. International Data Processing

TechXo may use service providers located in countries other than the country in which you reside.

As a result, personal information may be processed or stored internationally.

Where required by applicable law, TechXo will use appropriate safeguards for international transfers of personal information.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services;

  • Maintain customer accounts;

  • Fulfill contractual obligations;

  • Provide customer support;

  • Maintain business and transaction records;

  • Meet legal, accounting, tax, and regulatory requirements;

  • Prevent fraud and abuse;

  • Resolve disputes; and

  • Protect our legal rights.

Retention periods vary depending on the type of information and the reason for which it was collected.

SMS consent and opt-out records may be retained for an appropriate period where necessary to demonstrate compliance with applicable messaging requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

15. Data Security

TechXo uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Security measures may include:

  • Access controls;

  • Authentication mechanisms;

  • Encryption where appropriate;

  • Monitoring;

  • Secure infrastructure;

  • Backups;

  • Security updates; and

  • Other reasonable safeguards.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and notifying us if you believe your account has been compromised.

16. Customer Communications

We may send communications necessary to provide our products and services, including:

  • Purchase confirmations;

  • Billing information;

  • Account notifications;

  • Security alerts;

  • Password or authentication communications;

  • Service notifications;

  • Product updates;

  • Support responses; and

  • Other transactional communications.

These communications are considered service-related and may be sent where necessary to fulfill your request, provide the product, maintain your account, or meet legal or security requirements.

Marketing communications will be handled in accordance with applicable law and any consent requirements.

17. Your Privacy Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Request portability of certain information;

  • Withdraw consent where processing is based on consent; and

  • Lodge a complaint with an applicable data protection authority.

Some rights are subject to exceptions and limitations under applicable law.

To exercise an applicable privacy right, contact us using the information provided in the “Contact Us” section.

18. SMS Opt-Out Rights

You may withdraw SMS consent at any time by replying:

STOP

to an applicable TechXo SMS message.

You may also contact us directly to request assistance with SMS preferences.

For assistance, reply:

HELP

or contact:

support@techxo.us

You may also contact us by telephone using the current telephone number published on our website.

Opting out of one messaging campaign does not necessarily opt you out of every separate communication channel or campaign where separate consent was provided.

19. Children’s Privacy

TechXo products are intended primarily for businesses and general users and are not directed toward children under the age required by applicable law to provide consent to personal-data processing.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can investigate and take appropriate action.

20. Third-Party Websites and Services

Our website and software may contain links to third-party websites, services, or integrations.

TechXo is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

You should review the privacy policies of third-party services before providing them with personal information.

21. Analytics

TechXo may use analytics and similar technologies to understand how users interact with our website and software.

Analytics information may be used to:

  • Measure website performance;

  • Understand usage patterns;

  • Improve user experience;

  • Diagnose technical problems;

  • Improve product functionality; and

  • Monitor security and performance.

Where required by applicable law, appropriate consent or privacy controls will be provided.

22. Do Not Track

Some browsers provide a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to such signals across all technologies, TechXo may not respond to every browser-based Do Not Track signal.

Where legally required, we will honor applicable privacy preference signals.

23. Business and B2B Information

TechXo may process information relating to employees, representatives, contractors, or other business contacts of organizations using our products.

Such information may be processed to:

  • Establish business relationships;

  • Provide products and services;

  • Manage accounts;

  • Communicate with authorized representatives;

  • Provide customer support;

  • Process transactions; and

  • Maintain business records.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our products;

  • Our data-processing practices;

  • Technology;

  • Legal requirements;

  • Regulatory requirements; or

  • Business operations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If a change is material and applicable law requires additional notice, we will provide appropriate notice.

25. Contact Us

If you have questions about this Privacy Policy, your personal information, your SMS preferences, or our privacy practices, please contact:

TechXo LLC

1001 S Main St, Ste 500
Kalispell, MT 59901
United States

Email: support@techxo.us

Office Hours: Monday–Friday, 8:00 AM–5:00 PM MST, excluding holidays.

For SMS assistance, you may also reply HELP to an applicable TechXo message.

To opt out of SMS communications, reply STOP.

26. SMS Compliance Statement

TechXo is committed to obtaining appropriate consent before sending SMS/MMS communications and to honoring applicable opt-out requests.

Where applicable, our SMS communications follow these principles:

  • Consent is obtained before sending applicable outbound messages;

  • Consent is not sold or shared for third-party marketing or lead generation;

  • Message frequency may vary;

  • Message and data rates may apply;

  • Recipients may reply STOP to opt out;

  • Recipients may reply HELP for assistance; and

  • SMS consent is not a condition of purchasing TechXo products.

TechXo may maintain records of consent and opt-out requests for compliance, security, dispute-resolution, and legal purposes.

TechXo LLC
1001 S Main St, Ste 500
Kalispell, MT 59901
United States

support@techxo.us